Aegean Airlines compensation: how to claim
Aegean Airlines is registered in Greece, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Greece (EU carrier)
- Main bases
- Athens (ATH), Thessaloniki (SKG)
- Typical first response
- About 35 days
- Time limit where it is based
- 5 years (Greece)
Aegean Airlines is registered in Greece, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Aegean Airlines is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Aegean Airlines handles claims
Greece allows five years to claim, which is longer than most passengers assume for a Greek carrier.
Their domestic island network runs at very high summer frequency with tight turnarounds, so knock-on delays are common. That is an operational matter, not an extraordinary circumstance.
Athens connections onto the islands are usually sold as one booking, which means a missed connection is measured at the island, not at Athens.
Aegean generally responds within about five weeks and more constructively than several larger European carriers.
What a delay on Aegean Airlines is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Athens (ATH) → Thessaloniki (SKG) | 299 km | EU261 | €250 |
| Athens (ATH) → Paris (CDG) | 2,109 km | EU261 | €400 |
| Athens (ATH) → Barcelona (BCN) | 1,905 km | EU261 | €400 |
| Athens (ATH) → Rome (FCO) | 1,086 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Aegean Airlines, by what happened
- Aegean Airlines: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Aegean Airlines: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Aegean Airlines: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Aegean Airlines: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Aegean Airlines flight appears eligible, the claim letter is £15 flat — you send it to Aegean Airlines yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Aegean Airlines: common questions
How much compensation can I get from Aegean Airlines?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Aegean Airlines is registered in Greece, so it counts as an EU carrier and its flights are covered in both directions.
Does Aegean Airlines have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Aegean Airlines?
In Greece, where Aegean Airlines is based, the limit is 5 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Aegean Airlines?
Aegean Airlines takes claims through an online form, and the postal address is Aegean Airlines S.A., Customer Relations, 31 Viltanioti Street, 145 64 Kifissia, Athens, Greece. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Aegean Airlines flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.