Terms of service

1. Who we are

Delayed is operated by , . Contact: .

2. What the service is

Delayed provides two things: a free check of whether a flight appears to be eligible for compensation under Regulation (EC) No 261/2004 or its UK equivalent, based on the facts you give us; and, for a fee, a drafted claim letter for you to send to the airline.

We draft; you send. We do not contact airlines, submit or file claims, or negotiate on anyone’s behalf, and we are not your agent or representative. The claim is yours. Any compensation is paid by the airline directly to you, and we take no share of it.

We are not a law firm and the service is not a substitute for a solicitor. The check tells you what the rules say about the facts you entered; it cannot know facts you did not tell us, or facts only the airline holds. We do not promise that any claim will succeed.

3. Your responsibilities

• Give accurate information. The verdict and the letter depend entirely on it.
• Check the letter before you send it, fill in the placeholders, and check the airline’s claim address on its own website.
• Send the letter yourself, and keep track of any deadlines, including the time limit for bringing a claim.
• Use the service only for your own claims, or for those of people who have asked you to help them.

4. Price and payment

The check is free. The claim letter costs £15, including any VAT. Payment is taken by Lemon Squeezy, which acts as merchant of record and whose terms also apply to the purchase.

When you buy a letter you ask us to prepare it immediately. You agree that, once it has been drafted, the 14-day right to cancel a purchase of digital content no longer applies. This does not affect our refund policy or your statutory rights.

5. Refunds

If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days. The full conditions are on the refund policy page, which forms part of these terms.

6. The letter

Once paid for, the letter is yours to use, edit and send. It is prepared with the help of an AI model working from pre-reviewed legal text and the facts you gave us, and checked automatically before you see it. If you believe it contains an error, tell us and we will correct it.

7. Our liability

We take reasonable care in preparing verdicts and letters. We are not liable for the decision an airline, an enforcement body or a court makes about your claim, or for losses caused by information you gave us being wrong. Our total liability to you in connection with a letter is limited to the price you paid for it. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud, and nothing affects your statutory rights as a consumer.

8. Acceptable use

Do not use the service to make claims you know to be false, to harass an airline or its staff, or to interfere with the service or other people’s use of it.

9. Your data

How we handle personal data is set out in the privacy policy, including how to have it deleted.

10. Changes and law

We may update these terms; the version in force when you bought a letter applies to that purchase. These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protection of the mandatory consumer law where you live, and you may bring proceedings in your local courts.