Condor compensation: how to claim
Condor is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Germany (EU carrier)
- Main bases
- Frankfurt (FRA), Düsseldorf (DUS), Munich (MUC)
- Typical first response
- About 42 days
- Time limit where it is based
- 3 years (Germany)
Condor is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Condor is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Condor handles claims
Condor is a leisure carrier with a substantial long-haul programme to the Caribbean, the Indian Ocean and North America, so a large share of its eligible claims are €600 cases.
Seasonal fleets mean substitute aircraft and wet-leases are common in peak weeks. A wet-leased aircraft does not change who owes you compensation.
They are a German carrier, so both the three-year end-of-year limitation rule and the SÖP conciliation route apply.
Expect a long first-response time. Set the 14-day deadline in the letter and keep the dated copy.
What a delay on Condor is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Frankfurt (FRA) → Düsseldorf (DUS) | 188 km | EU261 | €250 |
| Frankfurt (FRA) → Munich (MUC) | 300 km | EU261 | €250 |
| Düsseldorf (DUS) → Munich (MUC) | 486 km | EU261 | €250 |
| Frankfurt (FRA) → Paris (CDG) | 449 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Condor, by what happened
- Condor: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Condor: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Condor: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Condor: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Condor flight appears eligible, the claim letter is £15 flat — you send it to Condor yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Condor: common questions
How much compensation can I get from Condor?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Condor is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
Does Condor have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Condor?
In Germany, where Condor is based, the limit is 3 years, counted from the END of the calendar year in which the flight took place — a January 2023 flight runs until 31 December 2026. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Condor?
Condor takes claims through an online form, and the postal address is Condor Flugdienst GmbH, Customer Relations, Am Grünen Weg 3, 65451 Kelsterbach, Germany. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Condor flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.