Discover Airlines compensation: how to claim
Discover Airlines is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Germany (EU carrier)
- Main bases
- Frankfurt (FRA), Munich (MUC)
- Typical first response
- About 42 days
- Time limit where it is based
- 3 years (Germany)
Discover Airlines is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Discover Airlines is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Discover Airlines handles claims
Discover operates leisure long-haul on behalf of the Lufthansa group, often on routes sold under an LH flight number. Check which carrier actually operated the flight — it decides who you write to.
Long-haul leisure destinations in the Caribbean, Africa and the Indian Ocean put most of their claims in the top band.
A relatively young airline with a smaller customer-relations function, so responses can be slow. The German end-of-year limitation rule gives you room to be patient.
The SÖP conciliation scheme covers them as a German carrier, and it is free to the passenger — a realistic route when a young airline’s customer-relations team goes quiet.
What a delay on Discover Airlines is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Frankfurt (FRA) → Munich (MUC) | 300 km | EU261 | €250 |
| Frankfurt (FRA) → Paris (CDG) | 449 km | EU261 | €250 |
| Frankfurt (FRA) → Barcelona (BCN) | 1,094 km | EU261 | €250 |
| Frankfurt (FRA) → Rome (FCO) | 959 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Discover Airlines, by what happened
- Discover Airlines: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Discover Airlines: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Discover Airlines: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Discover Airlines: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Discover Airlines flight appears eligible, the claim letter is £15 flat — you send it to Discover Airlines yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Discover Airlines: common questions
How much compensation can I get from Discover Airlines?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Discover Airlines is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
Does Discover Airlines have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Discover Airlines?
In Germany, where Discover Airlines is based, the limit is 3 years, counted from the END of the calendar year in which the flight took place — a January 2023 flight runs until 31 December 2026. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Discover Airlines?
Discover Airlines takes claims through an online form, and the postal address is Discover Airlines GmbH, Customer Relations, Frankfurt Airport, 60549 Frankfurt am Main, Germany. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Discover Airlines flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.