Edelweiss Air compensation: how to claim
Edelweiss Air is registered in Switzerland, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Switzerland (EU carrier)
- Main bases
- Zurich (ZRH)
- Typical first response
- About 35 days
- Time limit where it is based
- Depends where you claim
Edelweiss Air is registered in Switzerland, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Edelweiss Air is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Edelweiss Air handles claims
A leisure carrier flying long-haul from Zurich, so departures from Switzerland are covered by EU261 and most long-haul claims are €600.
They fly a limited number of frequencies to each destination, so a technical fault can produce a multi-day delay. The compensation is per passenger and does not scale with how long the delay ran past three hours.
Part of the Lufthansa group; their rejection wording resembles SWISS and Lufthansa.
Seasonal routes mean the aircraft is sometimes swapped between Edelweiss and SWISS. The operating carrier on the day is who you write to.
What a delay on Edelweiss Air is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Zurich (ZRH) → Paris (CDG) | 476 km | EU261 | €250 |
| Zurich (ZRH) → Barcelona (BCN) | 857 km | EU261 | €250 |
| Zurich (ZRH) → Rome (FCO) | 694 km | EU261 | €250 |
| Zurich (ZRH) → Amsterdam (AMS) | 603 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Edelweiss Air, by what happened
- Edelweiss Air: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Edelweiss Air: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Edelweiss Air: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Edelweiss Air: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Edelweiss Air flight appears eligible, the claim letter is £15 flat — you send it to Edelweiss Air yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Edelweiss Air: common questions
How much compensation can I get from Edelweiss Air?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Edelweiss Air is registered in Switzerland, so it counts as an EU carrier and its flights are covered in both directions.
Does Edelweiss Air have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Edelweiss Air?
The limit is set by the country where you bring the claim, which is usually where your flight departed or arrived. In England and Wales it is six years; in most EU countries between two and five.
Where do I send a claim to Edelweiss Air?
Edelweiss Air takes claims through an online form, and the postal address is Edelweiss Air AG, Customer Relations, P.O. Box, 8058 Zürich-Flughafen, Switzerland. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Edelweiss Air flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.