ITA Airways compensation: how to claim
ITA Airways is registered in Italy, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Italy (EU carrier)
- Main bases
- Rome (FCO), Milan (LIN)
- Typical first response
- About 45 days
- Time limit where it is based
- 26 months (Italy)
ITA Airways is registered in Italy, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because ITA Airways is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How ITA Airways handles claims
ITA is the successor to Alitalia and is a separate legal entity. Claims for Alitalia flights operated before ITA took over generally cannot be pursued against ITA — that is a real and painful gap, not an excuse on their part.
Italy applies a 26-month limit under its navigation code rather than a multi-year civil limitation period. It is one of the shortest windows on this site.
ENAC, the Italian aviation authority, handles passenger complaints and will take a view on the merits.
Rome Fiumicino connections to long-haul are commonly sold on one booking, bringing missed connections within Folkerts.
What a delay on ITA Airways is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Rome (FCO) → Milan (LIN) | 470 km | EU261 | €250 |
| Rome (FCO) → Paris (CDG) | 1,101 km | EU261 | €250 |
| Rome (FCO) → Barcelona (BCN) | 847 km | EU261 | €250 |
| Rome (FCO) → Amsterdam (AMS) | 1,297 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from ITA Airways, by what happened
- ITA Airways: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- ITA Airways: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- ITA Airways: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- ITA Airways: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your ITA Airways flight appears eligible, the claim letter is £15 flat — you send it to ITA Airways yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
ITA Airways: common questions
How much compensation can I get from ITA Airways?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. ITA Airways is registered in Italy, so it counts as an EU carrier and its flights are covered in both directions.
Does ITA Airways have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against ITA Airways?
In Italy, where ITA Airways is based, the limit is 26 months, counted from the date of arrival, or the date the aircraft should have arrived. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to ITA Airways?
ITA Airways takes claims through an online form, and the postal address is ITA Airways S.p.A., Customer Relations, Via Alberto Nassetti, 00054 Fiumicino (RM), Italy. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old ITA Airways flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.