Luxair compensation: how to claim
Luxair is registered in Luxembourg, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Luxembourg (EU carrier)
- Main bases
- Luxembourg (LUX)
- Typical first response
- About 35 days
- Time limit where it is based
- Depends where you claim
Luxair is registered in Luxembourg, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Luxair is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Luxair handles claims
A small carrier operating short European routes, so most claims are the €250 band.
Luxembourg is a single-airport country and Luxair holds most of the slots, which means a cancellation often has no same-day alternative and passengers get re-routed via Frankfurt or Brussels. That re-routing is where the halving rule under Article 7(2) most often bites.
Their customer relations team is small but does answer letters individually.
Luxembourg’s enforcement body handles a low volume of complaints, which can mean a slower but more considered escalation.
What a delay on Luxair is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Luxembourg (LUX) → Paris (CDG) | 274 km | EU261 | €250 |
| Luxembourg (LUX) → Barcelona (BCN) | 980 km | EU261 | €250 |
| Luxembourg (LUX) → Rome (FCO) | 987 km | EU261 | €250 |
| Luxembourg (LUX) → Amsterdam (AMS) | 315 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Luxair, by what happened
- Luxair: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Luxair: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Luxair: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Luxair: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Luxair flight appears eligible, the claim letter is £15 flat — you send it to Luxair yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Luxair: common questions
How much compensation can I get from Luxair?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Luxair is registered in Luxembourg, so it counts as an EU carrier and its flights are covered in both directions.
Does Luxair have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Luxair?
The limit is set by the country where you bring the claim, which is usually where your flight departed or arrived. In England and Wales it is six years; in most EU countries between two and five.
Where do I send a claim to Luxair?
Luxair takes claims through an online form, and the postal address is Luxair S.A., Customer Relations, Luxembourg Airport, L-2987 Luxembourg. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Luxair flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.