Norwegian compensation: how to claim
Norwegian is registered in Norway, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Norway (EU carrier)
- Main bases
- Oslo (OSL), Bergen (BGO), Copenhagen (CPH), Stockholm (ARN)
- Typical first response
- About 40 days
- Time limit where it is based
- 3 years (Norway)
Norwegian is registered in Norway, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Norwegian is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Norwegian handles claims
Norway is not in the EU but is in the EEA, so the Regulation applies to departures from Oslo, Bergen and Trondheim and Norwegian counts as an EU carrier for the arrival rule.
The group has restructured more than once. Claims against companies that went through Irish examinership in 2021 may not survive against the current entity, which is a genuine limitation rather than an evasion.
Most of their current network is short-haul European, so €250 and €400 are the usual figures.
Norwegian limitation is three years, and Luftfartstilsynet is the enforcement body.
What a delay on Norwegian is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Oslo (OSL) → Bergen (BGO) | 325 km | EU261 | €250 |
| Oslo (OSL) → Copenhagen (CPH) | 517 km | EU261 | €250 |
| Oslo (OSL) → Stockholm (ARN) | 385 km | EU261 | €250 |
| Oslo (OSL) → Paris (CDG) | 1,358 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Norwegian, by what happened
- Norwegian: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Norwegian: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Norwegian: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Norwegian: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Norwegian flight appears eligible, the claim letter is £15 flat — you send it to Norwegian yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Norwegian: common questions
How much compensation can I get from Norwegian?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Norwegian is registered in Norway, so it counts as an EU carrier and its flights are covered in both directions.
Does Norwegian have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Norwegian?
In Norway, where Norwegian is based, the limit is 3 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Norwegian?
Norwegian takes claims through an online form, and the postal address is Norwegian Air Shuttle ASA, Customer Relations, Postboks 113, 1330 Fornebu, Norway. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Norwegian flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.