Pegasus Airlines compensation: how to claim
Pegasus Airlines is registered in Türkiye — outside the EU and UK — so only flights leaving Europe are covered.
- Registered in
- Türkiye (non-EU/UK carrier)
- Main bases
- Istanbul (SAW), Antalya (AYT)
- Typical first response
- About 45 days
- Time limit where it is based
- Depends where you claim
Pegasus Airlines is registered in Türkiye — outside the EU and UK — so only flights leaving Europe are covered.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Flying into the UK or EU from Türkiye or elsewhere: not covered by either, because Pegasus Airlines is not a UK or EU carrier.
- That means a return trip is usually half-protected: the outbound from Europe counts, the flight home does not.
How Pegasus Airlines handles claims
A Turkish carrier, so only the outbound from a UK or EU airport is covered. The return from Istanbul or Antalya is not covered by UK261 or EU261.
Most European routes from Sabiha Gökçen are in the 1,500–3,500 km band, so €400 or £350 on the covered direction.
They are a low-cost operator with tight turnarounds and heavy summer schedules, which produces knock-on delays that are not extraordinary circumstances.
Expect to have to be persistent. The national enforcement body in your departure country is the escalation route for the covered leg.
What a delay on Pegasus Airlines is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LHR) → Istanbul (SAW) | 2,551 km | UK261 | £350 |
| Istanbul (SAW) → London (LHR) | 2,551 km | — | Not covered |
| Paris (CDG) → Istanbul (SAW) | 2,276 km | EU261 | €400 |
| Istanbul (SAW) → Paris (CDG) | 2,276 km | — | Not covered |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Pegasus Airlines, by what happened
- Pegasus Airlines: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Pegasus Airlines: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Pegasus Airlines: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Pegasus Airlines: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Pegasus Airlines flight appears eligible, the claim letter is £15 flat — you send it to Pegasus Airlines yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Pegasus Airlines: common questions
How much compensation can I get from Pegasus Airlines?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Pegasus Airlines is registered in Türkiye — outside the EU and UK — so only flights leaving Europe are covered.
Does Pegasus Airlines have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Pegasus Airlines?
The limit is set by the country where you bring the claim, which is usually where your flight departed or arrived. In England and Wales it is six years; in most EU countries between two and five.
Where do I send a claim to Pegasus Airlines?
Pegasus Airlines takes claims through an online form, and the postal address is Pegasus Hava Taşımacılığı A.Ş., Customer Relations, Aeropark, Yenişehir Mah., Kurtköy, 34912 Pendik, İstanbul, Türkiye. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Pegasus Airlines flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.