Singapore Airlines compensation: how to claim
Singapore Airlines is registered in Singapore — outside the EU and UK — so only flights leaving Europe are covered.
- Registered in
- Singapore (non-EU/UK carrier)
- Main bases
- Singapore (SIN)
- Typical first response
- About 35 days
- Time limit where it is based
- Depends where you claim
Singapore Airlines is registered in Singapore — outside the EU and UK — so only flights leaving Europe are covered.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Flying into the UK or EU from Singapore or elsewhere: not covered by either, because Singapore Airlines is not a UK or EU carrier.
- That means a return trip is usually half-protected: the outbound from Europe counts, the flight home does not.
How Singapore Airlines handles claims
Not an EU or UK carrier, so only the departure from London, Frankfurt, Paris, Amsterdam, Milan or Copenhagen is covered.
Their Singapore connections onto Australia and New Zealand on a single booking mean the covered outbound is measured in Sydney or Auckland, not Singapore.
They have a strong operational record, so a disruption is more likely than average to have a genuine external cause. That still has to be evidenced.
Responses are usually prompt and specific rather than templated, which means a rejection will tell you what they are actually relying on — and that is what you challenge.
What a delay on Singapore Airlines is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LHR) → Singapore (SIN) | 10,882 km | UK261 | £520 |
| Singapore (SIN) → London (LHR) | 10,882 km | — | Not covered |
| Paris (CDG) → Singapore (SIN) | 10,723 km | EU261 | €600 |
| Singapore (SIN) → Paris (CDG) | 10,723 km | — | Not covered |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Singapore Airlines, by what happened
- Singapore Airlines: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Singapore Airlines: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Singapore Airlines: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Singapore Airlines: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Singapore Airlines flight appears eligible, the claim letter is £15 flat — you send it to Singapore Airlines yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Singapore Airlines: common questions
How much compensation can I get from Singapore Airlines?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Singapore Airlines is registered in Singapore — outside the EU and UK — so only flights leaving Europe are covered.
Does Singapore Airlines have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Singapore Airlines?
The limit is set by the country where you bring the claim, which is usually where your flight departed or arrived. In England and Wales it is six years; in most EU countries between two and five.
Where do I send a claim to Singapore Airlines?
Singapore Airlines takes claims through an online form, and the postal address is Singapore Airlines Limited, Customer Affairs, Airline House, 25 Airline Road, Singapore 819829. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Singapore Airlines flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.