TAROM compensation: how to claim
TAROM is registered in Romania, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Romania (EU carrier)
- Main bases
- Bucharest (OTP)
- Typical first response
- About 50 days
- Time limit where it is based
- 3 years (Romania)
TAROM is registered in Romania, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because TAROM is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How TAROM handles claims
A small state-owned carrier with an ageing fleet, which means technical delays are relatively frequent — and technical faults are the clearest category of non-exemption in the case law.
Most routes from Bucharest to Western Europe fall in the 1,500–3,500 km band at €400.
Romania allows three years to claim, and the AACR is the enforcement body.
Responses can take well over a month. The letter’s 14-day deadline still matters as the anchor for escalation.
What a delay on TAROM is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Bucharest (OTP) → Paris (CDG) | 1,850 km | EU261 | €400 |
| Bucharest (OTP) → Barcelona (BCN) | 1,980 km | EU261 | €400 |
| Bucharest (OTP) → Rome (FCO) | 1,162 km | EU261 | €250 |
| Bucharest (OTP) → Amsterdam (AMS) | 1,783 km | EU261 | €400 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from TAROM, by what happened
- TAROM: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- TAROM: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- TAROM: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- TAROM: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your TAROM flight appears eligible, the claim letter is £15 flat — you send it to TAROM yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
TAROM: common questions
How much compensation can I get from TAROM?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. TAROM is registered in Romania, so it counts as an EU carrier and its flights are covered in both directions.
Does TAROM have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against TAROM?
In Romania, where TAROM is based, the limit is 3 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to TAROM?
TAROM takes claims through an online form, and the postal address is Compania Naţională de Transporturi Aeriene Române TAROM S.A., Customer Relations, Calea Bucureştilor 224F, Otopeni, Ilfov, Romania. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old TAROM flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.