Transavia France compensation: how to claim
Transavia France is registered in France, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- France (EU carrier)
- Main bases
- Paris (ORY), Nantes (NTE), Lyon (LYS)
- Typical first response
- About 35 days
- Time limit where it is based
- 5 years (France)
Transavia France is registered in France, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Transavia France is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Transavia France handles claims
A low-cost subsidiary of the Air France–KLM group operating mostly from Orly to the Mediterranean and North Africa — mostly under-1,500 km and 1,500–3,500 km routes.
Do not confuse Transavia France (TO) with Transavia Netherlands (HV). The Dutch company has a two-year limitation period; the French one has five.
Their claims handling is separate from Air France’s, so a letter sent to Air France about a TO flight will be slow to find its way across.
The DGAC is the enforcement body for French-registered carriers.
What a delay on Transavia France is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Paris (ORY) → Nantes (NTE) | 345 km | EU261 | €250 |
| Paris (ORY) → Lyon (LYS) | 391 km | EU261 | €250 |
| Nantes (NTE) → Lyon (LYS) | 537 km | EU261 | €250 |
| Paris (ORY) → Paris (CDG) | 34 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Transavia France, by what happened
- Transavia France: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Transavia France: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Transavia France: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Transavia France: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Transavia France flight appears eligible, the claim letter is £15 flat — you send it to Transavia France yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Transavia France: common questions
How much compensation can I get from Transavia France?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Transavia France is registered in France, so it counts as an EU carrier and its flights are covered in both directions.
Does Transavia France have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Transavia France?
In France, where Transavia France is based, the limit is 5 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Transavia France?
Transavia France takes claims through an online form, and the postal address is Transavia France, Service Clientèle, Aéroport d’Orly, 91550 Paray-Vieille-Poste, France. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Transavia France flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.