TUI fly Deutschland compensation: how to claim
TUI fly Deutschland is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Germany (EU carrier)
- Main bases
- Hannover (HAJ), Düsseldorf (DUS), Frankfurt (FRA), Munich (MUC)
- Typical first response
- About 42 days
- Time limit where it is based
- 3 years (Germany)
TUI fly Deutschland is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because TUI fly Deutschland is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How TUI fly Deutschland handles claims
The Krüsemann case, which established that a wildcat strike by an airline’s own crew is not an extraordinary circumstance, was brought against this airline. If they ever cite their own staff’s absence, that judgment is directly on point.
Mostly Mediterranean and Canary Islands leisure flying. Germany to the Canaries is intra-EU and over 1,500 km, so it pays €400, not €600.
German limitation runs to the end of the third calendar year after the flight.
The SÖP conciliation scheme covers them, which is free and considerably faster than the German courts for a claim of this size.
What a delay on TUI fly Deutschland is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Hannover (HAJ) → Düsseldorf (DUS) | 239 km | EU261 | €250 |
| Hannover (HAJ) → Frankfurt (FRA) | 281 km | EU261 | €250 |
| Hannover (HAJ) → Munich (MUC) | 480 km | EU261 | €250 |
| Hannover (HAJ) → Paris (CDG) | 632 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from TUI fly Deutschland, by what happened
- TUI fly Deutschland: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- TUI fly Deutschland: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- TUI fly Deutschland: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- TUI fly Deutschland: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your TUI fly Deutschland flight appears eligible, the claim letter is £15 flat — you send it to TUI fly Deutschland yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
TUI fly Deutschland: common questions
How much compensation can I get from TUI fly Deutschland?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. TUI fly Deutschland is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
Does TUI fly Deutschland have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against TUI fly Deutschland?
In Germany, where TUI fly Deutschland is based, the limit is 3 years, counted from the END of the calendar year in which the flight took place — a January 2023 flight runs until 31 December 2026. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to TUI fly Deutschland?
TUI fly Deutschland takes claims through an online form, and the postal address is TUIfly GmbH, Customer Relations, Postfach 42 02 54, 30662 Hannover, Germany. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old TUI fly Deutschland flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.