easyJet delay compensation
Compensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time. It is the arrival that counts, not the departure: a flight that leaves four hours late but makes up time and lands 2 hours 50 minutes late is not covered.
Which easyJet flights are covered
easyJet is a UK airline, so most of its flights are covered in both directions.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Arriving in the UK from outside Europe: covered by UK261, because easyJet is a UK carrier.
- Arriving in the EU from outside Europe: not covered by EU261, because easyJet is not an EU carrier — though a UK departure on the same trip is.
Worked examples on easyJet routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LGW) → London (LTN) | 82 km | UK261 | £220 |
| London (LGW) → Bristol (BRS) | 178 km | UK261 | £220 |
| London (LGW) → Manchester (MAN) | 283 km | UK261 | £220 |
| London (LGW) → Paris (CDG) | 308 km | UK261 | £220 |
What easyJet is likely to say — and the answer
“Extraordinary circumstances” with no detail — ask which circumstance, and for the evidence.
“A technical problem” — not an extraordinary circumstance, and settled by the Court of Justice.
“The inbound aircraft arrived late” — a knock-on delay only counts if the original cause was itself extraordinary.
A disputed arrival time — ask for their recorded on-blocks time and compare it with yours.
Specific to easyJet
easyJet processes straightforward delay claims comparatively quickly, often inside three weeks, and generally pays without argument once the arrival delay is established.
Their group operates through separate companies — easyJet UK, easyJet Europe (Austrian-registered) and easyJet Switzerland. Which one operated your flight can change whether UK261 or EU261 applies. The operating company is on your booking confirmation.
A common rejection is that the delay was caused by a knock-on from an earlier rotation. Ask them to identify the original disruption and to show why the schedule could not absorb it.
CEDR handles their alternative dispute resolution. Do not go to CEDR before you have a final response or eight weeks of silence, because they will bounce it back.
Time limit: easyJet is based in United Kingdom, where claims run for 6 years from the date of the flight. How that works
Check it free, then send the letter yourself.
If your easyJet delay appears eligible, the claim letter is £15 flat, with easyJet’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
easyJet delay: common questions
How much can I claim from easyJet for a delay?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of easyJet’s routes.
My easyJet flight left more than three hours late but landed less than three hours late. Can I claim?
No. The test is how late you arrive at your final destination. If the flight made up time and landed under three hours late, the fixed compensation does not apply — though you may still have been owed meals and refreshments during the wait.
What reasons does easyJet give for refusing delay claims?
The most common are: Extraordinary circumstances with no detail; A technical problem; The inbound aircraft arrived late; A disputed arrival time. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a easyJet delay claim?
Where easyJet is based, the limit is 6 years. You can usually also claim in the country your flight departed from or arrived in, which may give you longer.
Other easyJet claims
- easyJet: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- easyJet: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- easyJet: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- easyJet: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.