KLM cancellation compensation
Compensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c). You are also entitled to choose between a full refund and a replacement flight, whatever the notice.
Which KLM flights are covered
KLM is registered in Netherlands, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because KLM is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
Worked examples on KLM routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Amsterdam (AMS) → Paris (CDG) | 399 km | EU261 | €250 |
| Amsterdam (AMS) → Barcelona (BCN) | 1,241 km | EU261 | €250 |
| Amsterdam (AMS) → Rome (FCO) | 1,297 km | EU261 | €250 |
| Amsterdam (AMS) → Dublin (DUB) | 750 km | EU261 | €250 |
What KLM is likely to say — and the answer
“You were offered an alternative flight” — only relevant if it fell inside the Article 5 windows. Check the departure and arrival times.
“We told you in advance” — the question is whether it was 14 days or more, counted from when you were actually informed.
“Operational reasons” — not a category in the Regulation.
A voucher offered instead of money — you are entitled to be paid in money.
Specific to KLM
The Netherlands has a TWO-year limitation period, among the shortest in Europe. A KLM claim goes stale far faster than a British Airways or Lufthansa one, so do not sit on it.
The van der Lans case, which established that a sudden unforeseen technical fault is still not an extraordinary circumstance, was decided against KLM. If they cite an unexpected technical problem, that judgment is directly on point.
Schiphol is a connecting hub, so missed connections are a large share of KLM claims. On a single booking the three hours is measured at your final destination.
The Dutch enforcement body is the Inspectie Leefomgeving en Transport (ILT).
Time limit: KLM is based in Netherlands, where claims run for 2 years from the scheduled arrival date — one of the shorter windows in Europe, so do not sit on it. How that works
Check it free, then send the letter yourself.
If your KLM cancellation appears eligible, the claim letter is £15 flat, with KLM’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
KLM cancellation: common questions
How much can I claim from KLM for a cancellation?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of KLM’s routes.
KLM cancelled my flight and put me on another one. Can I still claim?
Possibly. If you were told less than 14 days before, the airline only escapes compensation if the replacement fell inside strict windows — for example, with under 7 days’ notice, departing no more than an hour early and arriving less than two hours late. Outside those windows, compensation is due, although it can be halved if you arrived within 2, 3 or 4 hours depending on distance.
What reasons does KLM give for refusing cancellation claims?
The most common are: You were offered an alternative flight; We told you in advance; Operational reasons; A voucher offered instead of money. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a KLM cancellation claim?
Where KLM is based, the limit is 2 years. You can usually also claim in the country your flight departed from or arrived in, which may give you longer.
Other KLM claims
- KLM: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- KLM: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- KLM: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- KLM: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.