Smartwings delay compensation
Compensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time. It is the arrival that counts, not the departure: a flight that leaves four hours late but makes up time and lands 2 hours 50 minutes late is not covered.
Which Smartwings flights are covered
Smartwings is registered in Czech Republic, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Smartwings is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
Worked examples on Smartwings routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Prague (PRG) → Paris (CDG) | 853 km | EU261 | €250 |
| Prague (PRG) → Barcelona (BCN) | 1,358 km | EU261 | €250 |
| Prague (PRG) → Rome (FCO) | 936 km | EU261 | €250 |
| Prague (PRG) → Amsterdam (AMS) | 705 km | EU261 | €250 |
What Smartwings is likely to say — and the answer
“Extraordinary circumstances” with no detail — ask which circumstance, and for the evidence.
“A technical problem” — not an extraordinary circumstance, and settled by the Court of Justice.
“The inbound aircraft arrived late” — a knock-on delay only counts if the original cause was itself extraordinary.
A disputed arrival time — ask for their recorded on-blocks time and compare it with yours.
Specific to Smartwings
A charter-heavy operator whose aircraft are frequently sub-chartered to tour operators across Central Europe. The operating carrier on the day is who owes the compensation, whoever sold you the seat.
Prague to the Mediterranean and the Canaries is intra-EU and usually over 1,500 km, so €400 is the common figure.
The Czech Republic allows three years to claim, and the Civil Aviation Authority there handles complaints.
Charter operations mean substitute aircraft and long delays are more frequent than at a scheduled carrier of similar size.
Time limit: Smartwings is based in Czech Republic, where claims run for 3 years from the date of the flight. How that works
Check it free, then send the letter yourself.
If your Smartwings delay appears eligible, the claim letter is £15 flat, with Smartwings’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Smartwings delay: common questions
How much can I claim from Smartwings for a delay?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of Smartwings’s routes.
My Smartwings flight left more than three hours late but landed less than three hours late. Can I claim?
No. The test is how late you arrive at your final destination. If the flight made up time and landed under three hours late, the fixed compensation does not apply — though you may still have been owed meals and refreshments during the wait.
What reasons does Smartwings give for refusing delay claims?
The most common are: Extraordinary circumstances with no detail; A technical problem; The inbound aircraft arrived late; A disputed arrival time. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a Smartwings delay claim?
Where Smartwings is based, the limit is 3 years. You can usually also claim in the country your flight departed from or arrived in, which may give you longer.
Other Smartwings claims
- Smartwings: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Smartwings: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Smartwings: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Smartwings: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.