Wizz Air UK compensation: how to claim
Wizz Air UK is a UK airline, so most of its flights are covered in both directions.
- Registered in
- United Kingdom (UK carrier)
- Main bases
- London (LTN), London (LGW), Birmingham (BHX)
- Typical first response
- About 30 days
- Time limit where it is based
- 6 years (England & Wales)
Wizz Air UK is a UK airline, so most of its flights are covered in both directions.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Arriving in the UK from outside Europe: covered by UK261, because Wizz Air UK is a UK carrier.
- Arriving in the EU from outside Europe: not covered by EU261, because Wizz Air UK is not an EU carrier — though a UK departure on the same trip is.
How Wizz Air UK handles claims
Wizz Air UK is a separate UK-registered company from Wizz Air Hungary. Check the operating carrier on your booking: a W9 flight number is the UK company and UK261 applies, while W6 is Hungarian and EU261 applies.
The group has been the subject of enforcement attention from the UK Civil Aviation Authority over the handling of passenger claims, so keep a clean paper trail — dated letter, dated reply, dated chase.
They route claims through an online portal and may ask you to re-submit the same information there. Send the letter anyway: a dated written demand is what starts the escalation clock.
Their fleet is concentrated on Central and Eastern European routes from Luton, most of which fall in the 1,500–3,500 km band.
What a delay on Wizz Air UK is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LTN) → London (LGW) | 82 km | UK261 | £220 |
| London (LTN) → Birmingham (BHX) | 114 km | UK261 | £220 |
| London (LGW) → Birmingham (BHX) | 180 km | UK261 | £220 |
| London (LTN) → Paris (CDG) | 380 km | UK261 | £220 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Wizz Air UK, by what happened
- Wizz Air UK: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Wizz Air UK: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Wizz Air UK: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Wizz Air UK: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Wizz Air UK flight appears eligible, the claim letter is £15 flat — you send it to Wizz Air UK yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Wizz Air UK: common questions
How much compensation can I get from Wizz Air UK?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Wizz Air UK is a UK airline, so most of its flights are covered in both directions.
Does Wizz Air UK have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Wizz Air UK?
In England and Wales, where Wizz Air UK is based, the limit is 6 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Wizz Air UK?
Wizz Air UK takes claims through an online form, and the postal address is Wizz Air UK Ltd, Customer Relations, Hangar 89, London Luton Airport, Luton, LU2 9PF, United Kingdom. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Wizz Air UK flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.