All Nippon Airways compensation: how to claim
All Nippon Airways is registered in Japan — outside the EU and UK — so only flights leaving Europe are covered.
- Registered in
- Japan (non-EU/UK carrier)
- Main bases
- Tokyo (HND), Tokyo (NRT)
- Typical first response
- About 40 days
- Time limit where it is based
- Depends where you claim
All Nippon Airways is registered in Japan — outside the EU and UK — so only flights leaving Europe are covered.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Flying into the UK or EU from Japan or elsewhere: not covered by either, because All Nippon Airways is not a UK or EU carrier.
- That means a return trip is usually half-protected: the outbound from Europe counts, the flight home does not.
How All Nippon Airways handles claims
Not an EU or UK carrier, so only the European departure is covered. Their European network is small — Frankfurt, Munich, Düsseldorf, Brussels, Vienna, Paris and London — but every route on it is a top-band claim outbound.
Europe to Tokyo is over 3,500 km, putting covered claims in the top band.
Codeshares with Lufthansa group airlines are common on these routes; if a Lufthansa group aircraft operated the flight, the claim goes to them and the return leg becomes covered too.
Correspondence is generally prompt and specific, so a rejection will usually name a cause you can test against the case law rather than a generic phrase.
What a delay on All Nippon Airways is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LHR) → Tokyo (HND) | 9,592 km | UK261 | £520 |
| Tokyo (HND) → London (LHR) | 9,592 km | — | Not covered |
| Paris (CDG) → Tokyo (HND) | 9,707 km | EU261 | €600 |
| Tokyo (HND) → Paris (CDG) | 9,707 km | — | Not covered |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from All Nippon Airways, by what happened
- All Nippon Airways: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- All Nippon Airways: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- All Nippon Airways: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- All Nippon Airways: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your All Nippon Airways flight appears eligible, the claim letter is £15 flat — you send it to All Nippon Airways yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
All Nippon Airways: common questions
How much compensation can I get from All Nippon Airways?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. All Nippon Airways is registered in Japan — outside the EU and UK — so only flights leaving Europe are covered.
Does All Nippon Airways have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against All Nippon Airways?
The limit is set by the country where you bring the claim, which is usually where your flight departed or arrived. In England and Wales it is six years; in most EU countries between two and five.
Where do I send a claim to All Nippon Airways?
All Nippon Airways takes claims through an online form, and the postal address is All Nippon Airways Co., Ltd., Customer Relations, Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7133, Japan. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old All Nippon Airways flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.