All Nippon Airways denied boarding compensation
Compensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation. It does not depend on how late you eventually arrived. If you volunteered your seat in exchange for benefits, the fixed compensation does not apply.
Which All Nippon Airways flights are covered
All Nippon Airways is registered in Japan — outside the EU and UK — so only flights leaving Europe are covered.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Flying into the UK or EU from Japan or elsewhere: not covered by either, because All Nippon Airways is not a UK or EU carrier.
- That means a return trip is usually half-protected: the outbound from Europe counts, the flight home does not.
Worked examples on All Nippon Airways routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LHR) → Tokyo (HND) | 9,592 km | UK261 | £520 |
| Tokyo (HND) → London (LHR) | 9,592 km | — | Not covered |
| Paris (CDG) → Tokyo (HND) | 9,707 km | EU261 | €600 |
| Tokyo (HND) → Paris (CDG) | 9,707 km | — | Not covered |
Notice the asymmetry: the same route pays in one direction and not the other, because All Nippon Airways is not a UK or EU airline and only departures from Europe are protected.
What All Nippon Airways is likely to say — and the answer
“You arrived at the gate late” — ask for the recorded gate-closure time.
“You volunteered” — only if you actually agreed to give up the seat in exchange for benefits.
“Operational reasons” or a “change of aircraft” to a smaller one — still denied boarding against your will.
Documentation or safety grounds — legitimate if genuine, but the airline must justify them.
Specific to All Nippon Airways
Not an EU or UK carrier, so only the European departure is covered. Their European network is small — Frankfurt, Munich, Düsseldorf, Brussels, Vienna, Paris and London — but every route on it is a top-band claim outbound.
Europe to Tokyo is over 3,500 km, putting covered claims in the top band.
Codeshares with Lufthansa group airlines are common on these routes; if a Lufthansa group aircraft operated the flight, the claim goes to them and the return leg becomes covered too.
Correspondence is generally prompt and specific, so a rejection will usually name a cause you can test against the case law rather than a generic phrase.
Check it free, then send the letter yourself.
If your All Nippon Airways denied boarding appears eligible, the claim letter is £15 flat, with All Nippon Airways’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
All Nippon Airways denied boarding: common questions
How much can I claim from All Nippon Airways for a denied boarding?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of All Nippon Airways’s routes.
All Nippon Airways offered me vouchers to give up my seat. Should I take them?
That is your choice, but know what you are trading. If you volunteer, you get whatever you agree with the airline instead of the fixed compensation. If you are refused boarding without volunteering, you are entitled to the full fixed amount immediately, plus re-routing or a refund.
What reasons does All Nippon Airways give for refusing denied boarding claims?
The most common are: You arrived at the gate late; You volunteered; Operational reasons or a change of aircraft to a smaller one; Documentation or safety grounds. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a All Nippon Airways denied boarding claim?
It depends on where you bring the claim, usually where the flight departed or arrived. Six years in England and Wales; two to five years in most EU countries.
Other All Nippon Airways claims
- All Nippon Airways: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- All Nippon Airways: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- All Nippon Airways: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- All Nippon Airways: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.