All Nippon Airways delay compensation
Compensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time. It is the arrival that counts, not the departure: a flight that leaves four hours late but makes up time and lands 2 hours 50 minutes late is not covered.
Which All Nippon Airways flights are covered
All Nippon Airways is registered in Japan — outside the EU and UK — so only flights leaving Europe are covered.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Flying into the UK or EU from Japan or elsewhere: not covered by either, because All Nippon Airways is not a UK or EU carrier.
- That means a return trip is usually half-protected: the outbound from Europe counts, the flight home does not.
Worked examples on All Nippon Airways routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LHR) → Tokyo (HND) | 9,592 km | UK261 | £520 |
| Tokyo (HND) → London (LHR) | 9,592 km | — | Not covered |
| Paris (CDG) → Tokyo (HND) | 9,707 km | EU261 | €600 |
| Tokyo (HND) → Paris (CDG) | 9,707 km | — | Not covered |
Notice the asymmetry: the same route pays in one direction and not the other, because All Nippon Airways is not a UK or EU airline and only departures from Europe are protected.
What All Nippon Airways is likely to say — and the answer
“Extraordinary circumstances” with no detail — ask which circumstance, and for the evidence.
“A technical problem” — not an extraordinary circumstance, and settled by the Court of Justice.
“The inbound aircraft arrived late” — a knock-on delay only counts if the original cause was itself extraordinary.
A disputed arrival time — ask for their recorded on-blocks time and compare it with yours.
Specific to All Nippon Airways
Not an EU or UK carrier, so only the European departure is covered. Their European network is small — Frankfurt, Munich, Düsseldorf, Brussels, Vienna, Paris and London — but every route on it is a top-band claim outbound.
Europe to Tokyo is over 3,500 km, putting covered claims in the top band.
Codeshares with Lufthansa group airlines are common on these routes; if a Lufthansa group aircraft operated the flight, the claim goes to them and the return leg becomes covered too.
Correspondence is generally prompt and specific, so a rejection will usually name a cause you can test against the case law rather than a generic phrase.
Check it free, then send the letter yourself.
If your All Nippon Airways delay appears eligible, the claim letter is £15 flat, with All Nippon Airways’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
All Nippon Airways delay: common questions
How much can I claim from All Nippon Airways for a delay?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of All Nippon Airways’s routes.
My All Nippon Airways flight left more than three hours late but landed less than three hours late. Can I claim?
No. The test is how late you arrive at your final destination. If the flight made up time and landed under three hours late, the fixed compensation does not apply — though you may still have been owed meals and refreshments during the wait.
What reasons does All Nippon Airways give for refusing delay claims?
The most common are: Extraordinary circumstances with no detail; A technical problem; The inbound aircraft arrived late; A disputed arrival time. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a All Nippon Airways delay claim?
It depends on where you bring the claim, usually where the flight departed or arrived. Six years in England and Wales; two to five years in most EU countries.
Other All Nippon Airways claims
- All Nippon Airways: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- All Nippon Airways: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- All Nippon Airways: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- All Nippon Airways: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.