Loganair compensation: how to claim
Loganair is a UK airline, so most of its flights are covered in both directions.
- Registered in
- United Kingdom (UK carrier)
- Main bases
- Glasgow (GLA), Edinburgh (EDI), Aberdeen (ABZ)
- Typical first response
- About 28 days
- Time limit where it is based
- 6 years (England & Wales)
Loganair is a UK airline, so most of its flights are covered in both directions.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Arriving in the UK from outside Europe: covered by UK261, because Loganair is a UK carrier.
- Arriving in the EU from outside Europe: not covered by EU261, because Loganair is not an EU carrier — though a UK departure on the same trip is.
How Loganair handles claims
Almost every Loganair route is under 1,500 km, so the figure is £220 under UK261. That is still worth the twenty minutes it takes to send a letter.
They fly small turboprops into airports with genuinely severe weather exposure in the islands and the north. Weather rejections here are more often legitimate than at a large hub — but they still have to evidence the specific conditions.
Claims arising in Scotland are governed by the Scottish five-year prescription period rather than the six years available in England and Wales.
As a smaller operator they tend to answer letters personally rather than through a portal, and a clearly set out letter gets a proportionate reply.
What a delay on Loganair is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Glasgow (GLA) → Edinburgh (EDI) | 67 km | UK261 | £220 |
| Glasgow (GLA) → Aberdeen (ABZ) | 202 km | UK261 | £220 |
| Edinburgh (EDI) → Aberdeen (ABZ) | 157 km | UK261 | £220 |
| Glasgow (GLA) → Paris (CDG) | 897 km | UK261 | £220 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Loganair, by what happened
- Loganair: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Loganair: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Loganair: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Loganair: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Loganair flight appears eligible, the claim letter is £15 flat — you send it to Loganair yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Loganair: common questions
How much compensation can I get from Loganair?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Loganair is a UK airline, so most of its flights are covered in both directions.
Does Loganair have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Loganair?
In England and Wales, where Loganair is based, the limit is 6 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Loganair?
Loganair takes claims through an online form, and the postal address is Loganair Ltd, Customer Relations, St Andrews Drive, Glasgow Airport, Paisley, PA3 2TG, United Kingdom. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Loganair flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.